Customer Service jobs in Wind River, WY are always available. Because this position is flexible in different industries, the skills learned are transferable to different companies. The extent of experience along with education and training will often decide the earnings. Customer service jobs in Wind River, WY vary from healthcare to manufacturing. All companies understand that great customer service is a big part of their profits. Therefore, they aim to secure dependable and professional customer service representatives. Many CSRs are the face of their companies when helping customers, therefore patience is vital when interacting with clients. Onetonline.org estimates that there are over 2.5M customer service roles in the United States.
Customer Service Jobs Near Me
Suggested Customer Service Jobs in Wind River, WY
Customer Service Representative Job Description
A Customer Service Representative is the first point of contact numerous clients have with a company. These individuals are responsible mainly for submitting orders, logging customer complaints and concerns, and explaining information about a product or service. Usually, Customer Service Representatives will answer questions about company commodity and services via phone calls, emails or in person depending on the nature of business. Some Customer Reps who take orders could even be involved with processing checks, returns and replacements.
High Paying Customer Service Jobs
As noted above, the wage for Customer Service Representatives in Wind River, WY will mostly depend on experience, education and training. This title normally requires a high school diploma. Higher level Client Service positions will call for some college experience. There are high paying customer service roles that entail more in-depth interaction with customers or overseeing departments. Below are three positions from diverse areas that offer larger salaries. Each profession does require industry specific training but also provides the chance to learn more and possibly grow within a company.
IT Customer Service – average compensation is $56,825
Client Service Consultant – average salary is $57,348
Customer Service Manager – average salary is $85,835
Call Center Customer Service Duties
Tasks for Customer Service Jobs in Wind River, WY include but are not limited to the following:
- Managing large amounts of incoming requests and emails in a timely, prompt manner on a steady basis
- Supply correct, valid, and inclusive information by using the proper methods/tools
- Oversee complaints, provide appropriate solutions and alternatives within the time limits; follow up to confirm resolution
- Follow communication scripts when discussing different topics
- Identify customers’ needs, clarify information, investigate every issue and provide solutions and/or alternatives
- Utilize opportunities to upsell options when they arise
- Maintain sustainable relationships and engage clients
- Save records of all conversations in call center database in a clear way
- Frequently attend educational conferences to increase skills and performance level
- Meet personal/team qualitative and quantitative objectives
Customer Service Training
Requirements needed for Customer Service Jobs in Wind River, WY include the following.
Customer Service Skills – Knowledge of codes and actions for providing customer and personal services. This includes customer needs evaluation, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, saving forms, and more inter-office terminology.
Customer Service Tips – be alert, listen to or read cautiously what a customer says, communicate company policies clearly, speak to customers effectively keep copious records of dialogue and follow up with customers for satisfaction.
Customer Service Companies
Wind River, WY Companies that Attract Customer Service Reps
The following map highlights companies, businesses and organizations in the Wind River, WY area that often recruit Customer Service Representatives.